Privacy Policy

Last updated: September 2026

This policy applies to the Onyx Trading Live website and mobile app.

1. What data we collect

We collect: (a) account data (name, email and country); (b) the trading history data sent by the connector in read-only mode (trades, balance, account number); (c) payment data handled by Stripe (on the web) or by Apple via In-App Purchase (on iOS); we do not store card numbers; (d) usage and analytics data from the app and website (page views, events) via Google Analytics; (e) if you enable notifications, a device identifier (Firebase Cloud Messaging token, from Google) so we can deliver them; and (f) the photos or images you choose to attach (for example, trade screenshots or receipts in support) using your camera or gallery. The camera and gallery are used only when you choose to attach an image.

2. How we use it

We use your data to create and maintain your account, show your statistics, manage your subscription, send the alerts you enable, and improve the service. We do not sell your data to third parties.

3. Where it is stored and who we share it with

Data is stored securely in our database (Supabase). We only share it with providers that process it on our behalf: Supabase (database and storage), Vercel (hosting), Stripe (payments on the web), Apple and RevenueCat (process In-App Purchases on iOS), Google Analytics (analytics), Google Firebase Cloud Messaging (push notifications), Anthropic (the AI assistant processes the text you send it to answer you) and Resend (emails). Each has its own privacy policy. We do not share your data with third parties for their own marketing.

4. Encryption and security

All data travels encrypted (HTTPS). The connection to your platform (MetaTrader, cTrader…) is read-only: we never have your broker password and can never trade or move your money. We apply measures to protect your information, although no system is 100% foolproof.

5. How long we keep your data

We keep your data while your account is active. If you delete your account, we erase your personal data within 30 days, except where the law requires us to keep it (for example, billing records).

6. Your rights and how to delete your data

You can access, correct or delete your data and account at any time. To request deletion of your account and data, email support@onyxtradinglive.com from your account email, or contact us from the app. We process your request at no cost.

7. Children

Onyx Trading Live is not directed to anyone under 18, and we do not knowingly collect data from minors.

8. Cookies

We use essential cookies to keep your session logged in and remember your language. Analytics is optional.

9. Contact

To exercise your rights or for any questions, email support@onyxtradinglive.com.